Online Reputation Management

Overview

We partnered with a business struggling with low visibility and inconsistent customer feedback to improve their online reputation through strategic Google Review management. Our goal was to rebuild trust, increase positive reviews, and strengthen their brand image across search platforms.

Challenges

The business faced outdated negative reviews, low review count, and minimal customer engagement. Their Google Profile lacked optimization, which affected local ranking and credibility. The absence of a structured review collection system made it difficult for satisfied customers to share feedback, resulting in an unbalanced online presence.

Solutions

We implemented a full ORM strategy, starting with Google Business Profile optimization, review response management, and removal requests for inaccurate or policy-violating reviews. A review-generation system was introduced using automated WhatsApp & email prompts to encourage genuine customer feedback. We also trained the team on touchpoint-based review collection to maintain long-term consistency.

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Scoreboard

  • Significant increase in total Google reviews within weeks
  • Improvement in overall rating with consistent positive feedback
  • Removal or suppression of outdated and irrelevant negative reviews
  • Higher visibility in Google Maps & local search results
  • Increased customer trust and stronger brand perception
  • Established a sustainable framework for ongoing review growth

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