Customer satisfaction (C-SAT) and the growth of your business go hand in glove. To help your business nurture it is high time you put in customer relationship management (CRM) software and browser based applications system to handle the management of your customer relationship in an organized manner. This helps you get a 360 degree view of your customer which results in increased Customer Loyalty.
You need a CRM Solution if.....
- You’re too focused on tactical execution
- You don’t know the difference between Customer with a big “C” and customer with a little “c”
- You don’t have the proper IT talent on staff to handle a CRM software project
- When you don’t have a social media strategy or tools
- When you have disparate customer databases in different silos that don’t talk to each other
- When you can’t readily transfer data about your customers to and from the point of contact
- You don’t know the total risk of the customer across all of your product holdings.
- You can’t identify the customer’s last interaction with the enterprise or the channels in which the customer typically engages.
- You don’t know the cost to serve a customer or that customer’s profitability.
- You have low customer satisfaction or net promoter scores.