Refund Policy

1. General policy — no refunds

As a standard policy, Digital Voisys (trading as Voisys Digital) does not offer refunds on project fees, deposits, milestone payments or retainers once an engagement has begun. When you approve a quote or proposal, we commit time, planning and resources to your project starting immediately — including work that happens before anything is visibly "delivered" to you, such as requirements analysis, architecture decisions and environment setup. Because of this, payments made toward a project are final once work has commenced, regardless of whether you later decide to pause, change direction, or stop the engagement.

We know that's a firm line, and we take the responsibility that comes with it seriously — it's exactly why we offer a paid consultation before any project begins, so you can make that decision with real information rather than guesswork.

2. ₹100 consultation fee exception

The one exception to the policy above is our 30-minute paid consultation (see Book a Consultation):

• If, after your consultation, you decide to proceed with a project with us, the ₹100 consultation fee is fully credited back to you — either refunded directly or adjusted against your project's first payment, whichever you prefer.
• If you decide not to proceed, the ₹100 is retained as the fee for the 30-minute consultation itself and is non-refundable.
• If we're unable to deliver the consultation at all — for example, if we fail to confirm or show up for a scheduled slot — the ₹100 is refunded in full.

3. How a consultation refund works

Once online payment via our payment partner (Cashfree) is active, an eligible refund (per §2 above) is processed back to your original payment method, typically within 7–10 business days, subject to your bank/payment provider's own processing times. Until online payment is active, consultation fees are collected and refunded manually by our team — we'll agree the method with you directly when confirming your booking.

4. Rescheduling & cancellations

Need to move your consultation to a different time? Just reply to your confirmation email or message us — we're happy to reschedule at no extra cost, with no limit on how far in advance you ask. If you need to cancel your consultation entirely without rescheduling, contact us and we'll let you know your options based on how the booking was paid for.

5. Other exceptions

Outside of the consultation fee above, we consider refund requests on a case-by-case basis only in situations such as: a duplicate or accidental payment, a clear error on our part in billing you, or where applicable Indian consumer protection law requires it. To request this, email us with your payment details and the reason for the request — we'll review and respond within a reasonable time.

6. Contact us

Questions about a payment or this Refund Policy? Reach us at:

Digital Voisys
Email: info@voisys.in